Returns & Exchanges
What is Dogtooth’s return policy? We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@dogtoothbar.com. Please note that returns will need to be sent to the following address:
Dogtooth Bar & Grill 100 E Taylor Ave Wildwood, NJ 08260 United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@dogtoothbar.com.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@dogtoothbar.com.
How do I return an item? Before sending anything back, please contact us at info@dogtoothbar.com. Once your return is approved, we’ll send instructions on how and where to ship your item. Items sent back without approval may not be accepted.
What if I am unable to return my product online? If you’re unable to start a return online, please contact our support team at info@dogtoothbar.com and we’ll assist you with the return process.
Can I return online purchases to a store or outlet? At this time, all online returns must be handled through our support team. We do not accept in-person returns for online purchases.
Where can I find my order number? You can find your order number in the order confirmation email sent to you after checkout. If you created an account, you can also log in to your account on our website and view your order history.
I don’t have an order number; can I still make a return online? Yes. If you don’t have your order number, please email us at info@dogtoothbar.com with the name and email address used at checkout. Our team will help locate your order and guide you through the return process.
What if I used PayPal on my original order? If you paid with PayPal, your refund will be issued back to your original PayPal payment method once your return is received and approved. Please allow additional time for PayPal or your bank to process and post the refund.
Any reasons my return won’t be accepted? Yes. Returns may not be accepted if the item is worn, washed, damaged, stained, used, missing tags, missing original packaging, returned after the 30-day window, final sale, a gift card, returned without proof of purchase, or sent back without first contacting our support team.
Can I exchange an item? Yes, exchanges may be available for eligible items. Please email us at info@dogtoothbar.com with your order number and the item or size you would like to exchange for. If the item is available, we’ll provide return instructions and help you with the exchange process. Items must be unworn, unused, with tags, and in original packaging.
How long does shipping take? Orders are processed within 1–3 business days. Standard shipping usually takes 5–7 business days after processing. Delivery times may vary depending on your location and carrier delays.
How do I qualify for free shipping? We offer free shipping on orders over $150. The free shipping discount will be applied automatically at checkout when your order qualifies.
What if my item arrives damaged or incorrect? Please email us at info@dogtoothbar.com within 7 days of delivery with your order number and photos of the item. We’ll review the issue and help make it right.
When can I expect my refund? Returns are processed within 2–3 business days after your package is received. Once approved, your refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to post the refund.
Are sale items returnable? Sale items and gift cards are final sale and cannot be returned or refunded.
What if my return is lost in transit? We are not responsible for returns lost in transit. We recommend using a trackable shipping service when sending items back.
Can I cancel or change my order after placing it? Orders are processed quickly, so changes or cancellations are not always possible. Please email us at info@dogtoothbar.com as soon as possible, and we’ll do our best to help before the order ships.
Do you offer international shipping? At this time, we primarily ship within the United States. If you are outside the U.S., please contact us at info@dogtoothbar.com and we’ll do our best to assist you.
